Privacy policy
Last updated: July 2026
adjustability Consulting Limited is committed to protecting the privacy of individuals who visit this website or contact us in connection with our services. This policy explains what personal data we collect, how we use it, and your rights in relation to it.
Who we are
Adjustability Consulting Limited is a professional indemnity claims adjusting firm registered in England and Wales (Company No. 10103409). We are the data controller in respect of personal data collected through this website and in the course of our business activities. You can contact us at [email protected] or by telephone on 07949 636717.
What personal data we collect
When you use the contact form on this website, we collect the information you provide: your name, organisation, email address, telephone number, and the details of your enquiry or instruction. We may also collect technical data such as your IP address and browser type through standard server logs. We do not use cookies for tracking or advertising purposes.
How we use your personal data
We use the personal data you provide to respond to your enquiry, to handle any instruction you place with us, and to manage our ongoing professional relationship with you. We do not use your data for marketing purposes without your consent, and we do not sell or share your data with third parties except where necessary to carry out our services (for example, sharing relevant information with instructing insurers or law firms in the course of a claim).
Legal basis for processing
We process your personal data on the basis of legitimate interests — specifically, our legitimate interest in responding to professional enquiries and carrying out the services we are instructed to provide. Where we enter into a contract with you or your organisation, processing is also necessary for the performance of that contract. We will seek your consent before using your data for any purpose not covered by these bases.
How long we keep your data
We retain personal data for as long as is necessary for the purposes for which it was collected, and in any event for as long as we are required to do so by applicable law or professional obligations. In practice, data relating to a claim or instruction is typically retained for six years following the conclusion of the matter, in line with standard limitation periods.
Your rights
You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, to request erasure of your data in certain circumstances, and to object to or restrict our processing of your data. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data in accordance with applicable law.
Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Access to personal data within our business is restricted to those who need it in order to carry out their responsibilities.
Changes to this policy
We may update this privacy policy from time to time. The current version will always be available on this page. We encourage you to review it periodically.
Contact
If you have any questions about this privacy policy or about how we handle your personal data, please contact Brian Cosgrave at [email protected] or by telephone on 07949 636717.